Descriptions aim to be as accurate as possible for all product listings. However, Kiln does not guarantee that the product description or other content on this site is 100% accurate, complete, reliable or error free and reserves the right to modify without prior notice. This includes product prices which are subject to change and/or be corrected without notice.

Due to the organic nature of hand-made pieces, measurements of all items are approximate.

Every effort has been made to portray the colours of all products that appear on this website as accurately as possible. However, colour accuracy depends on personal screen calibrations, Kiln cannot guarantee that all screen display of colour will match the item exactly. 

Please get in touch prior to purchase if you wish to understand in more detail any information regarding a listed product.


Kiln offers original antique items with unique character and signs of age, and aim to keep the rustic characteristics of salvaged pieces. Being antique, these pieces are imperfect with each expected to have varying, yet often significant signs of age. Pottery pieces can have knocks, chips, small surface cracks, discolouration + residue from previous use. Typically, reclaimed wood products feature finishes that vary, such as: distressed paint work, variations in wood grain and tone, old nails and nail holes, and warping due to age.

The above are not considered flaws, but characterful features. However, if you have concerns please get in touch.

Kiln provide basic care guides for each product type that advise you on how best to take care of your pieces. Kiln is therefore not liable for any faults that may arise in your item that have resulted from not following these guides.



Orders are to be placed online, add your item to the basket and follow the checkout for accurate shipping costs before placing your order. All prices and payments are in pounds sterling. Kiln is not a registered company and therefore cannot provide a VAT invoice.

Kiln is also able to take orders offline via email or Instagram enquiry. Confirmation of orders taken in this way will be issued through the Kiln website with the same Terms + Conditions applying.

For orders placed online you will receive an automated confirmation e-mail at time of ordering. Please check your junk inbox before getting in touch if this is not received.

Subsequent emails will be sent at time of dispatch. Depending on the chosen shipping method, tracking details may also be provided via email or text so you can track your parcel online. For large orders shipped via independent courier, a selected courier of Kiln will contact you via phone call or text ahead of scheduling your delivery. For orders placed using the local delivery service or pick-up collection option, Kiln will contact you via email to arrange a suitable time.



Limited time and uses may apply. For recipient only and non-transferable. Kiln have the right to cancel offers and promotions at any time.



Policy can be found on the separate Shipping + Returns page.



Kiln reserve the right at any time to modify or discontinue the services offered (or any part of) without notice. 

Kiln shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the service.



In no case shall Kiln Home employees, affiliates, contractors, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service of any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. 

Full Terms + Conditions can be found on the checkout page.




Kiln is committed to protecting the data of all customers and visitors of the site.

In brief, your data is collected by Kiln for two reasons, mainly in order to supply to you – i.e your contact details to know where to send your order. Or, secondly, because it allows for the Kiln website to be improved – where information on how you use the site is collected to analyse what is working and what isn’t. 



  • Information provided by you.

One of the ways data is accessed is from being shared directly from you. When you fill in the online form, the checkout page, get in touch via email or Instagram. 

For example, personal details when you register for information or make a purchase. There are certain details (your name, address and telephone number) that are needed from you before you can proceed to purchase, or confirm use of the Kiln Hire service. Without you supplying this information, Kiln won't be able to provide the service you require.

  • Information about you.

The other area of data is that which is automatically collected through the website via Google. You can find out more about this in the Use of Cookies section below.

This relates to how you use the website and services, including the things you’ve shown an interest in.



  • To register you as a customer
  • To put through your order and deliver it to you
  • To get in touch with you if needed
  • To improve the website, the services Kiln offer and the experiences you have with Kiln



As an independent business, within the runnings of Kiln, all information and data is only ever handled solely. Kiln never share your details to third parties unless necessary to provide the service ordered. Such as when using couriers to deliver your orders. Those people have been selected to work with Kiln based on being trustworthy and only ever using shared information legally.



Everything is done to make sure that your data won’t be lost; used or looked at without permission; changed; or passed on. Kiln also has systems in place to prevent as best as possible being hacked and your information stolen.  

Under UK tax law it is required that your basic personal data (name, address, contact details) are kept for a minimum of 6 years after which time it will be destroyed. Your information used for marketing purposes will be kept until you notify Kiln that you no longer wish to receive this information.

All payments details are encrypted and secured by using a leading Payments Service Provider, none of your card details are held by Kiln.



By subscribing to Kiln you are agreeing to your name and email address being stored in the database and receiving the occasional email. You can remove your details at any time by clicking the ‘unsubscribe’ link in any emails sent to you. 



On occasion you may find links to third parties on the Kiln site. Where links are provided, it does not mean that Kiln endorse or approve that site’s notice towards visitor privacy. You should review their privacy notice before sending them any personal data.



Cookies are small files that a website saves to your device. Their job is to hold any relevant bits of information that will personalise and improve your ‘online experience’. For example, learning what you like to browse and your product interests. Cookies help to map out how customers move around a website.

Cookies are used sensitively by Kiln. Cookies are there to help understand and save your preferences for future visits. They are also used to get a better view of how visitors are using the website and how often, all with the aim of making the experience better. You can opt out of sharing cookies with Kiln whenever you like. 



If at any point you believe the information processed on you is incorrect you can request to see this information and have it corrected or deleted.