t e r m s + p r i v a c y

ORDERING

To place an order simply add your item to your shopping basket on our website and see our shipping costs before placing your order.

We are a small independent business so apologise we are unable to take orders by phone. Please send us an email if you have a query prior to ordering. We endeavour to respond same day to queries, however we cannot guarantee or reserve products on the website prior to purchase. 

 

PAYMENT

All prices and payments are in pounds sterling and include VAT where applicable. The following credit and debit cards are accepted:

MasterCard, Maestro (Domestic), Maestro International (only with SecureCode), Visa, Visa Debit, Visa Electron Solo and JCB.

All payments details are encrypted and secured by using a leading Payments Service Provider, none of your card details are held by Kiln Home or on our website.

 

ORDER CONFIRMATION + CONTACT

For orders placed online you will receive an automated confirmation e-mail at time of ordering. Please contact us if this is not received and we will investigate, we ask that you check your junk inbox before emailing us. 

Subsequent emails will be sent at time of dispatch. Depending on the chosen shipping method, tracking details may also be provided via email or text so you can track your parcel online. For orders placed with our local delivery service or pick-up collection option, we (Kiln Home) will contact you via email to arrange a suitable time. For large orders shipped via independent courier, our courier may contact you via phone call on day of delivery.

 

PRODUCT DESCRIPTIONS

We aim to be as accurate as possible when describing the products featured on our site. However, Kiln Home does not guarantee that the product description or other content on this site is 100% accurate, complete, reliable or error free and reserves the right to modify without prior notice. 

The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

Every effort has been made to portray the colours of our products that appear on this website as accurately as possible. However, colour accuracy depends on screen calibrations and standards, Kiln Home cannot guarantee that all screen display of colour will match the item exactly.

 

PRODUCT CONDITION

Kiln Home offers unusual vintage items with unique character and signs of age, all products may be subject to small variations in colour and size from the images on the website; if in any doubt please don’t hesitate to contact us prior to ordering.

We aim to keep the rustic characteristics of salvaged pieces. Typically, reclaimed wood products feature finishes that vary, such as: distressed paint work, variations in wood grain and tone, old nails and nail holes, and warping due to age. So these are therefore not considered flaws, but characterful features. However, if something looks unusual to you, please do not hesitate to get in touch with us and we will happily look into any concerns you may have.

 

PRICES + SERVICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

 

OFFERS

One offer per customer. Cannot be used in conjunction with any other offer or promotion. Limited time may apply. For recipient only and non transferable. We have the right to cancel offers and promotions at any time. 

 

Full Terms + Conditions can be found on our checkout page.

 

p r i v a c y . n o t i c e

 

At Kiln Home we are committed to safeguarding and preserving the privacy of our visitors and customers.

This Notice explains what happens to any personal data that you provide to us, or that we collect from you whilst you visit our site and how we use cookies on this website.

We do update this Notice from time to time so please do review this Notice regularly.

 

WHAT INFORMATION IS COLLECTED

In running and maintaining our business, we may collect and process the following data about you:

Information provided by you, for example, personal details when you register for information or make a purchase.

We only collect basic personal data about you which does not include any special types of information or location based information.

 

WHY WE NEED IT

We need to know your personal data so that we can provide you with the information you have requested.  We will not collect any data that we do not need in order to provide and oversee this request.

  

HOW LONG DO WE KEEP YOUR DATA

We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed. Your information we use for marketing purposes will be kept with us until you notify us that you no longer wish to receive this information.

 

USE OF YOUR INFORMATION

We never give your details to third parties.

 

STORING YOUR PERSONAL DATA

In operating our business via Kiln Home's website, your data is processed by our staff in the UK.  We do not provide our own IT servers.  However third party shall have access to your personal data unless the law allows them to do so.

We do our utmost to ensure that our server hosts are secure and fully accredited. Unfortunately, we cannot be responsible for any illegal breaches that may occur.

 

STORAGE OF PAYMENT DETAILS

We do not store credit card details nor do we share customer details with any third parties.

 

NEWSLETTER SUBSCRIPTION

By subscribing to Kiln Home you are agreeing for us to store your name and email address in our database and send you occasional emails. You can remove your details at any time by clicking the ‘unsubscribe’ link in any emails we send you. We will never share your information with a third party.

 

THIRD PARTY LINKS

On occasion we may include links to third parties. Where we provide a link it does not mean that we endorse or approve that site’s notice towards visitor privacy. You should review their privacy notice before sending them any personal data.

 

USE OF COOKIES

Cookies provide information regarding the computer used by a visitor. We may use cookies where appropriate to gather information about your computer in order to assist us in improving our website.

We may gather information about your general internet use by using the cookie. Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally; it is statistical data which does not identify any personal details whatsoever.

Our advertisers may also use cookies, over which we have no control. Such cookies (if used) would be downloaded once you click on advertisements on our website.

You can adjust the settings on your computer to decline any cookies if you wish. This can be done within the “settings” section of your computer. For more information please read the advice at AboutCookies.org.

 

YOUR RIGHTS

If at any point you believe the information we process on you is incorrect you can request to see this information and even have it corrected or deleted.

If you wish to raise a complaint on how we have handled your personal data, you can contact us directly and we will investigate the matter.

If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office (ICO).